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Delivery

What is your Christmas return policy?

Our extended Christmas returns policy is valid from 1st November 2018. This means that you can now return online purchases up to the 13th January 2019.

What is your standard delivery service?

Our standard delivery service is offered by DPD Group and their European affiliate. Deliveries are made Monday to Friday, and you can track the progress of your del...

How can I track my order?

Our standard delivery service is offered by DPD Group and their European affiliate.Deliveries are made Monday to Friday. You can track the progress of your delivery...

What if I am out when the delivery is attempted ?

Our courier DPD will provide you with tracking information by email or SMS as soon as they pick up your UGG® EMPORIUM order from our warehouse.If you're not at home...

Will I need to sign for my parcel?

Yes, you will Our courier DPD will provide you with a range of in-flight options on the morning of delivery via email or via calling card left at home.If you're not...

Delivery exclusions and exceptions

We offer Standard Delivery to most of mainland United Kingdom except postcodes beginning: AB, BF, BT1 - BT9, BT18 - BT30, BT93, FK17 to FK99, G83, GY, HS1 - HS9, IM...