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Products and stock

What if the style, colour or size I Want is not available online?

If the style you want is not on the UGG.com/emporium-outlet website in any colours or sizes, it may have been removed if it is no longer available for purchase. If ...

How can I make sure I'm buying an authentic UGG product?

UGG® Emporium is the official UGG® outlet.   We are committed to protecting you from counterfeit (fake or imitation) goods that are being sold as genuine UGG® produ...

How can I clean and protect UGG sheepskin?

Every pair of Classic UGG® boots will eventually show some wear; follow our instructions below to ensure they look their best (and never put your boots in the washi...

Why does the shoe box show a different size to the one I ordered?

Labels inside our women's UGG® products and on their boxes indicate women’s UK sizes are 0.5 sizes larger. This is due to the conversion used by our US headquarters...

Do you offer a repair service?

We do not currently offer a repair service, however, we realise that occasionally you may need some additional UGG® parts: laces break, dogs eat buttons, etc. To as...