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Website & technical

How do I change the delivery country?

If you have selected United Kingdom in the Welcome page, the delivery country will be United Kingdom unless you clear your browser cache and select the correct coun...

Can I choose my currency payment when buying on UGG® Emporium?

The currency will be automatically set according to the delivery country selected. If your delivery country is the United Kingdom, the currency will be British Poun...

I am having problems placing an order

When entering payment details, please ensure you enter the billing address at which the card is registered, and a contact phone number so we can get in touch if we ...

I have a discount/site credit voucher. Can I use it on UGG® Emporium?

You can use your promotional/coupon code on UGG® Emporium only if the code has been issued specifically for this website. Go to your basket, enter your coupon code ...

I sent an email and haven't had a response

We're really sorry if you've not had a timely response to an email you've sent. We aim to handle all customer queries within 48hrs, but sometimes during busy period...

How can I contact your Customer Service?

Send us an email using the Contact Us form below or call us on 808 189 0015.