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What is your return address ?

Our return address is : Return Department Deckers Europe Ltd (UGG)DSV UK LimitedPeterborough GatewayArtemis Way, Alwalton Hill,Peterborough PE7 3AGGB NOTE: We only ...

How do I return my order?

Your satisfaction is our priority and we hope that your order has met your expectations. If, however, you change your mind about any item ordered from

Can I exchange my item(s)?

No, for the moment we can only offer you a refund. To obtain an exchange, please return your purchase for a refund and place a new order on

How long will it take for my refund to be processed ?

Please allow up to 28 days from the date you have retuned your item for your refund to be processed. You will be notified by email when your return is received, and...

What is the warranty on UGG® Emporium products?

Our warranty policy covers authentic UGG® Emporium products purchased directly on this website only; it covers manufacturing defects for up to one year from the dat...

Will I be notified of my refund?

You will be notified by email when your return is received and your refund is processed.

Can I have a replacement return form?

Our returns form features instructions on how to return your UGG® EMPORIUM item/s . If you need a replacement, please contact customer services using the details be...

Can I return my UGG® Emporium order to an UGG® store?

Products bought on the UGG® Emporium website can be returned in any of our outlet stores. Our concept stores do not accept returns for UGG® Emporium products.