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When will my order arrive?

Orders are delivered by our courier partner DPD who will send you the tracking information by email as soon as your UGG® Emporium order leaves our warehouse.Our del...

Can I cancel or amend my order?

We aim to despatch UGG® EMPORIUM orders as quickly as possible, this does mean that once your order reaches our warehouse system we can't cancel or amend it. Once y...

When will I be charged for my order?

Your credit or debit card will be charged at the point your UGG® EMPORIUM order leaves the warehouse.

What payment methods are accepted on UGG® Emporium?

We accept Visa credit and debit cards, Mastercard credit and debit cards, American Express, Paypal. The name of our parent company is Deckers Brands; on credit and ...

How will I know if my order has been successfully placed?

If you received an order number and/or confirmation email from us, the order was placed successfully!

I am missing an item or received an incorrect or damaged item

If there are any issues with your order when it's delivered, please contact our Customer Service team (details are at the bottom of this page).

What if an item in my order becomes out of stock?

We only process payment at the point your UGG® Emporium order leaves our warehouse; in the unlikely event that we are unable to fulfil all or part of your order, we...

Are my payment details safe on UGG® EMPORIUM?

We protect your information using industry-standard Secure Sockets Layer (SSL) technology, which encrypts the information you enter on our website. We reveal only t...

Do you price match?

No, we do not currently offer UGG® Emporium price matching with other retailers or any of our official UGG Stores and online shop.

What currency are prices listed in?

Prices on are in British Pounds for United Kingdom deliveries and in Euros for the rest of Europe.