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When will my order arrive?

Orders are delivered by our courier partner DPD who will send you the tracking information by email as soon as your UGG® Emporium order leaves our warehouse.Our del...

Can I cancel or amend my order?

We aim to despatch UGG® EMPORIUM orders as quickly as possible, this does mean that once your order reaches our warehouse system we can't cancel or amend it. Once y...

When will I be charged for my order?

Your credit or debit card will be charged at the point your UGG® EMPORIUM order leaves the warehouse.

What payment methods are accepted on UGG® Emporium?

We accept Visa credit and debit cards, Mastercard credit and debit cards, American Express, Paypal. The name of our parent company is Deckers Brands; on credit and ...

How will I know if my order has been successfully placed?

If you received an order number and/or confirmation email from us, the order was placed successfully!

I am missing an item or received an incorrect or damaged item

If there are any issues with your order when it's delivered, please contact our Customer Service team (details are at the bottom of this page).