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Returns

What is your Christmas return policy?

We have extended our return policy for Christmas! This means that purchases made on this website from the 1st of November 2018 until the 24th of December 2018, can ...

What is your return address ?

Our return address is : Return Department Deckers Europe Ltd (UGG)DSV UK LimitedPeterborough GatewayArtemis Way, Alwalton Hill,Peterborough PE7 3AGGB NOTE: We only ...

How do I return my order?

Your satisfaction is our priority and we hope that your order has met your expectations. If, however, you change your mind about any item ordered from www.UGG.com/e...

Can I exchange my item(s)?

No, for the moment we can only offer you a refund. To obtain an exchange, please return your purchase for a refund and place a new order on UGG.com/emporium-outlet....

How long will it take for my refund to be processed ?

Please allow up to 28 days from the date you have retuned your item for your refund to be processed. You will be notified by email when your return is received, and...

What is the warranty on UGG® Emporium products?

Our warranty policy covers authentic UGG® Emporium products purchased directly on this website only; it covers manufacturing defects for up to one year from the dat...

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