Our warranty policy covers authentic UGG® Emporium products purchased directly on this website only; it covers manufacturing defects for up to one year from the date of purchase.
A manufacturing defect applies to defective materials and workmanship. Products not covered under our limited warranty include:
- Products over 1 year old from date of purchase
- Products which have been altered
- Products which have been dry cleaned (this can damage sheepskin)
- General wear and tear or discolouration from water damage (sheepskin is not intended to get wet)
Unfortunately, if your product does not meet the criteria above, it will not be covered by our limited warranty.
If you wish to return your product(s) for a warranty evaluation, please follow the instructions on your return form or contact customer service using the details below.